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Computer App Support, Senior (M365 Admin)
Ottawa, Ontario, Canada
Job Description
Configure, administer, maintain, and support Microsoft 365, Microsoft Azure, Microsoft Entra ID, Active Directory, Microsoft Exchange, and related cloud, hybrid, and on-premises infrastructure services. Plan, test, document, and implement approved changes, upgrades, migrations, and service improvements. Assess Microsoft service changes and new capabilities, and provide technical impact analyses and recommendations. Identify infrastructure risks, vulnerabilities, and configuration deficiencies, and recommend mitigation measures. Support backup, recovery, business-continuity, and disaster-recovery activities for applicable services. Develop and maintain solution designs, configuration records, implementation plans, operational procedures, troubleshooting guides, change records, and knowledge articles. Ref#5371