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IT Business Analyst, ServiceNow
North Bay, Ontario, Canada
Job Description
Our client currently has an opening for IT Business Analyst
Salary range: $75,000 - $85,000 CAD annually
Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog. Experience working within structured IT service delivery and change management environments. Experience with testing, troubleshooting, issue resolution, and user support. Experience supporting SaaS platforms and cloud-based applications. Strong understanding of ServiceNow platform administration and configuration. Knowledge of ITIL processes and IT Service Management best practices. Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench. Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities. Demonstrated project management skills; Business Analysis and Project. Ref#5383